Privacy Policy

Chiron Medical (hereinafter referred to as "Chiron") places great importance on the privacy of your personal data and strictly complies with the Personal Data (Privacy) Ordinance (Cap. 486) and other applicable laws and regulations. This Policy explains how Chiron collects, uses, retains, discloses and protects your personal data, as well as safeguards your rights. Please read the following carefully.

1. Collection of Personal Data

1.1 Chiron may collect your personal data when you use the Website, apply for services, make appointments, submit enquiries or participate in activities. Such data may include, but is not limited to, your name, telephone number, email address, identity document details, medical records and payment information.

1.2 If you are under the age of 18, you must provide your personal data with the consent and accompaniment of your parent or legal guardian.

2. Purposes of Using Personal Data

2.1 The personal data collected by Chiron may be used for one or more of the following purposes:

• Providing and managing medical services, health consultations and related services.
• Processing appointments, enquiries, payments and account administration.
• Promoting products or services of Chiron or its affiliated companies, where you have provided consent.
• Conducting market research and statistical analysis, and improving service quality.
• Complying with legal, regulatory or contractual obligations.
• Contacting you and responding to your enquiries.
• Other purposes directly related to the purposes stated above.

3. Disclosure of Personal Data

3.1 Chiron undertakes not to sell or rent your personal data to any third party.

3.2 For the purposes stated above, Chiron may disclose or transfer your personal data, where necessary, to the following parties:

• Chiron's employees, agents and professional advisers, strictly to the extent necessary for the performance of their duties.
• Third-party service providers subject to confidentiality obligations imposed by Chiron, such as information technology providers, payment service providers and medical collaboration partners.
• Legal, regulatory or governmental authorities, where required by law.
• Companies within the Chiron affiliated group, strictly for the purposes stated above.

3.3 If you access any third-party website or service platform through a link on the Website, please note that any information you provide to such third parties will not be protected by Chiron's Privacy Policy.

4. Data Security and Retention

4.1 Chiron adopts various technical and administrative measures to protect the security of your personal data, including encryption technologies and strict internal access controls.

4.2 Only authorised personnel may access your personal data. Data will be retained in accordance with applicable laws and industry standards, and for the minimum period necessary to fulfil the purposes for which it was collected.

4.3 The transmission of information over the internet involves inherent risks. Although Chiron makes every effort to protect the security of your data, it cannot guarantee that such transmission will be completely secure.

5. Access to and Correction of Personal Data

5.1 Under the Personal Data (Privacy) Ordinance, you have the right to:

• Check whether Chiron holds any personal data relating to you.
• Access and obtain a copy of the personal data held by Chiron, subject to the possible payment of a reasonable fee.
• Request the correction of any inaccurate or incomplete data.

5.2 To exercise any of the above rights, please contact Chiron in writing using the contact details provided below.

6. Direct Marketing

6.1 Where you have provided consent, Chiron and its affiliated companies may send you promotional information by telephone, email, text message or post.

6.2 You may unsubscribe from promotional communications at any time by emailing [email protected]. Chiron will process your request within 14 days of receiving the notification.

7. Amendments to this Privacy Policy

7.1 Chiron reserves the right to amend this Privacy Policy at any time. All amendments will be published on the Website and shall take effect immediately upon publication. You should review this Policy periodically for the latest version.

8. Contact Us

If you have any enquiries, requests or complaints regarding this Privacy Policy, please contact us at:

Email: [email protected]